Privacy Policy

Lotus Herbs Privacy Policy

At Lotus Herbs (“Lotus Herbs”, “us”, “our”, or “we”), we are committed to safeguarding the information of the users of (“Site”). Please review our Privacy Policy (“Policy”), which is incorporated into the Terms and Conditions (“T&C”), explaining the type of information we gather, what we use it for, to whom we disclose it, and what we do to protect it. By visiting and using this Site, you accept and agree to be bound by the practices described in this Policy.

I. Why Do We Gather Information?

We collect information to maintain and improve our attentive customer service through maximizing your experience on our Site, an extension of our wonderful offline service. More importantly, the personal information that you submit allows us to provide you with the products you purchase from us, notice of specials, news of interest, and any new products or services that we may offer. 

II. What Information Do We Gather?

There are two types of information that we gather on the website: personal information and non-personal information. We collect personal information that you submit to us to facilitate transactions via our Site. Usually it involves placing an order, a request for information, a catalog, or submitting a question, but may involve another request. To receive information that you request or to complete the transaction you desire, you will be asked to provide certain personal information, such as your name, physical address, email address, telephone number, professional credentials, and other identifying information (collectively, “PII”). By voluntarily providing your information, you are consenting to the collection and use of that information by Lotus Herbs. 

Please note that you will be asked to provide certain financial information, such as payment card information, in order to complete the transaction you desire. However, we do not collect your payment card information via our Site. All payment card information is collected and processed by a third-party service provider. Please note that your use of a third party website or service, and any information you provide to a third party while utilizing their website or service, will be governed by the third party’s privacy policy.

Like other companies, we collect non-personal information when a visitor enters our Site. Non-personal information refers information that we collect or receive when a visitor enters our Site but which does not by itself identify a specific individual. Non-personal information may include your computer Internet Protocol (“IP”) address, the type of operating system you are using, how many people visited a page, and other similar information. We use such data to increase your browsing experience and to monitor traffic on our Site, among other methods, to analyze the effectiveness of our Site.

Depending on how you use our Site, we may use cookies and other technologies to gather non-personal information, customize certain aspects of your specific experience, and improve the overall function and efficiency of our Site. Cookies are small data text files stored locally on your computer. You can control what cookies your browser accepts through your browser settings. Most browsers will permit you to accept all cookies, refuse all cookies, be notified when a cookie is set, or accept only certain cookies. Please note that some aspects of our Site may not function properly if you elect to disable cookies on your browser, which could impact your experience on our Site.

Lotus Herbs may allow its third-party partners and advertisers to use cookies and other technologies on its Site. These third parties may collect information about how you use our Site and other websites over time and across different services. As noted above, you can control what cookies your browser accepts through your browser settings; however, some aspects of our Site may not function properly if you elect to disable cookies on your browser.

III. When and to Whom Do We Disclose Your Information?

Lotus Herbs does its best to safeguard your privacy. We do not sell or lease your contact information to other companies for marketing purposes. When it is required, we will share your information with companies with whom we partner to provide you with better service/products. These strategic partners help us with mailing, processing payment card transactions, and marketing and research, among other tasks. We may also be required by law to disclose your information in response to a lawful request by law enforcement, judicial, or other public authorities, or in connection with a legal obligation. In such instances, we will disclose your PII upon receipt of a court order, subpoena, or other lawful process, or where otherwise required by law. We reserve the right to disclose your information in the name of public safety, national security, or to aid law enforcement in their investigations.

IV. How Do We Protect Your Data?

Lotus Herbs has taken measures to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. While we strive to make your information as secured as possible, no transmission system or data network can be guaranteed to be 100% secured. As a result, you acknowledge that there are data security and privacy limitations inherent to the Internet which are beyond our control, and that the security, integrity, and privacy of information exchanged between you and Lotus Herbs cannot be guaranteed.

V. Updating and Correcting Your Information

You may access and edit your information that you have provided to us at any time by logging into your account online through our Site. 

VI. Children’s Privacy

This site is not designed or intended to attract children under the age of 13. Lotus Herbs does not collect information from any person that it actually knows to be under the age of 13.

VII. Changes to our Privacy Policy

We reserve the right to change our Policy and will attempt to notify you on the website of any changes. The current Policy will be posted online at all times. Each time you browse the site, you agree to the Policy posted.

VIII. Your California Privacy Rights

Under California Civil Code section 1798.83, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties’ or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address:

Lotus Herbs, Inc.
14463 Moss Dr, Redding Ca. 96003

Please allow up to 30 days for a response.

IX. How to Contact Us

Please contact us at the above listed address if you have any other questions about this Policy or our privacy practices.

Effective Date: 11/07/2022